Tips on Exchanging and Frequently Asked Questions
- Plan well in advance. Submit your request 10-18 months out or more if possible.
- Deposit your week as far in advance as your resort allows, this increases your exchange request trade value.
- Be flexible. Give us numerous options for location and vacation timing.
- Avoid requesting a holiday or high demand period unless you are giving up a similar time period at your home resort.
- Be sure we have your correct home, cell and e-mail address and always respond quickly to offers.
Frequently asked questions…
Q. Can we be a member of more than one exchange company?
A. Yes. Regardless of any affiliation your home resort has with an exchange company, as a timeshare owner, you have the right to request the services of any exchange company you want. All exchange service companies are separate and distinct options to your timeshare purchase.
Q. What is the primary difference between Vacation and Travel Services Inc. and other exchange companies?
A. We offer greater flexibility and less out of pocket expense to you over all other companies when exchanging your timeshare. There are no annual membership fees, no guest certificate fees and we never charge exchange fees upfront to start a search – you only pay an exchange fee after confirming the resort of your choice.
Q. How far in advance can I deposit my week and how long do I have to trade against it?
A. You can deposit up to 2 years in advance down to 60 days prior to the start date of your use week. You receive the highest trade value when depositing the furthest in advance and the lowest trade value when depositing late. Having high trade value is your greatest advantage when confirming the most in demand exchange resorts. Your deposited week will expire 2 years after the actual use date of your week unless you choose to extend the deposit for 1 year at an optional fee.
Q. Can I deposit the same week and use year with more than one exchange company – or put it up for rent and deposit it at the same time?
A. No, as this will create a double booking of your unit. Should this occur, you are liable for any expenses incurred by the other inbound guest, exchange company and the resort, including but not limited to alternative accommodations. No one wants this to happen, so please be careful to only bank a week with not more than one exchange company in any given use year and make sure the week you are depositing is not in the rental pool.
Q. Can we take our week back after depositing it with Vacation and Travel Services, Inc?
A. No, and this is the same policy with all exchange companies. Once your week is deposited, it is relinquished to Vacation and Travel Services to be booked by other members and cannot be taken back. Your week is redeemed only by exchanging into another timeshare resort destination or back into your home resort.
Q. How soon will we we hear our request has been confirmed?
A. We will contact you immediately upon achieving a match of your request. Sometimes this is immediate when you contact us because of available inventory in our system, and other times we have to initiate a search for you. We are working hard for you each day, and will call you just as soon as there is a resort match.
Q. What are the cancellation policies?
A. All exchange and rental fees are final and non-refundable. The cancellation of your exchange deposit week varies – if you cancel more than 45 days prior to arrival, you will receive a credit for another week valid until your original deposit’s expiration date. If canceling less than 45 days prior to arrival, you will only get a credit for a replacement deposit week if your exchange unit is booked by another member.
Q. We may be checking in a day or two late for our exchange – what is the procedure?
A. In the event you will be a checking in past the official check-in day or past normal check in hours, it is your responsibility to contact the exchange resort directly and advise them accordingly. Failure to do so, the resort may consider you a no-show, resulting in your unit being assigned to another guest.